Air India’s flight operations in India and overseas were hit on Saturday after the airline’s SITA server crashed, leaving hundreds of passengers stranded at airports.
The server glitch at 3.30 am forced the state-own carrier to re-schedule 18 flights to reduce inconvenience of passengers. The system was restored after over five hours at 8.45 am.
“Our server system SITA, which faced a temporary glitch, this morning was restored at 0845hrs. Air India senior executives, including CMD, Directors, Station Heads rushed to airports to take control of situation & facilitate pax. Flts rescheduled to minimise inconvenience,” the airline tweeted.
<blockquote class=”twitter-tweet” data-lang=”en”>
FlyAI?src=hash&ref_src=twsrc%5Etfw”>#FlyAI: Our server system SITA, which faced a temporary glitch, this morning was restored at 0845hrs. Air India senior executives, including CMD, Directors, Station Heads rushed to airports to take control of situation & facilitate pax. Flts rescheduled to minimise inconvenience. pic.twitter.com/Np0DgRbQIV
— Air India (@airindiain) April 27, 2019
Chairman and Managing Director of Air India, Ashwani Lohani, told ANI that due to the server malfunction, airline flights would face delays during the day.
“Between 3:30 to 4:30 am today, the passenger services’ system of Air India that is run by SIT, was taken for maintenance. After that, it remained down till 8:45 am. The system has been restored. During the day, we will see consequential delays,” he said.
The national carrier had tweeted, “#FlyAI: Due to a breakdown in our server system some of our flights are getting affected all over the world. Work is on in full swing to restore the system. We sincerely regret the inconvenience caused to passengers.”
Meanwhile, passengers took to Twitter to express their ordeal.
